The Information Technology Training Association estimates that there are 10
million IT workers in the United States who, according to Stamford, Conn.-based
Gartner Group, each cost companies more than $2,000 a year on training. And in most cases, the justification for
spending all that dough is nothing more than the offhand assertion that, yes,
employees really need training.
While the IT industry is constantly changing, the need for strong communication skills has never been more important.
So far, IT communications training has managed to fly under the
radar, but increased pressure to deal with clients combined with the growing need for more versatile employee means all this is about to change.
At CPS, we focus on multiple levels of your IT company. On the most basic level, your tech staff is already knows how to do an overnight server upgrade and
can deal with thousands of lines of code; that's why you hired them. But in today's business world, your techs are interacting and creating impressions of your
company throughout the entire project. As an ambassador, your techs interact with clients and need to be presentable, knowledgeable, and helpful. We train your
techs to interact with your clients' middle managers, CIOs, CFOs, and CEOs.
On the next level, we work with project managers and sales representatives to ensure
that they are bringing in business and not alienating clients. We encourage employees on this level to develop fundamental communication tools including
ways of effectively targeting CFOs and CEOs who are not IT experts including avoiding jargon and explaining complex IT concepts. In addition, we work on conflict arbitration
and negotiation skills so project managers can deal with problems immediately and effectively.
Finally, we assist upper management of IT companies by
improving their internal communication strategies with their employees and external communication strategies with clients and vendors.
At CPS, we provide our clients with unparalleled attention to detail ensuring that they are competitive in this challenging and complex marketplace.
